Privacy Notice

1. Data controller

Berta Bier, s. r. o. is the controller of your personal data. You can contact us about data protection by email or post.

Seller and operator

Berta Bier, s. r. o.

Registered office

Mládežnícka 2104, 017 01 Považská Bystrica, Slovakia

Company registration number

52 357 341

Tax number / VAT number

2120998869 / SK2120998869

Commercial Register

District Court Trenčín, Section Sro, File No. 46310/R

Contact

servis@bertabier.sk
+421 911 309 309
Weekdays · 8:00–16:00

2. What we process and why

• identification and contact details to receive and fulfil your order,
• billing and collection details for payment, handover and accounting,
• order details and communications to fulfil the contract and handle complaints,
• technical and security records to protect the shop from misuse.

We rely on steps taken before entering into a contract, performance of the contract, compliance with legal obligations, and our legitimate interests in security and protecting our rights. We do not make placing an order conditional on marketing consent.

3. Recipients and international transfers

We share data only where necessary with hosting and IT providers, accountants, banks or payment services, and public authorities where required by law. For SPS delivery, Slovak Parcel Service s. r. o. receives the delivery address or selected Balíkovo point ID, contact name, phone, email and the data needed for transport and, where applicable, cash on delivery. The SPS map loads only after you choose Balíkovo. For an online payment, Besteron, a. s. receives the order number, amount, email address, phone number and the data needed to process and verify the payment. You enter card or bank details only on Besteron’s secure page; Berta Bier cannot access them. Where a supplier is outside the EEA, we use appropriate safeguards under the GDPR. We use Brevo (Sendinblue SAS) as a processor to confirm that an order was recorded, send payment confirmations and dispatch updates. It receives the customer name and email address, order number and contents, delivery or collection address, payment or delivery status, and tracking details only as needed to deliver those service messages. We also use Brevo for a data-minimised internal new-order alert. It contains the order number and time, items, total, delivery method and payment status, but no customer contact or delivery details. For each recipient, we set consent for individual pixel tracking to false in the sending request. Depending on the account setting, Brevo may technically record an opening or click. We do not use those technical statistics for profiling or marketing. We do not use this data for marketing without consent. We do not sell personal data.

4. Cookies and technical storage

5. How long we keep data

We keep order data while fulfilling the contract and afterwards for as long as needed to bring or defend legal claims. We keep accounting and tax records for the periods required by law. Security records are kept only for as long as necessary.

6. Your rights

Where the legal conditions are met, you have rights of access, rectification, erasure, restriction and data portability. You may object to processing based on legitimate interests. Where processing is based on consent, you may withdraw that consent at any time for the future. We do not use automated decision-making with legal or similarly significant effects.

7. Complaints and contact

Send requests to servis@bertabier.sk. You may also lodge a complaint with the Office for Personal Data Protection of the Slovak Republic; contact details are available at dataprotection.gov.sk.